Refund &
Cancellation

This Refund & Cancellation Policy applies to all purchases made through the THEPLOYERS website (theployers.in). By completing a payment, you confirm that you have read and agreed to this policy.

1. Eligibility for Refunds

1.1 Full Refund (100%)

You are eligible for a complete refund of your payment in the following circumstances:

• You request cancellation within 48 hours of payment and we have not yet begun any work on your project.
• We are unable to start your project within the timeframe communicated to you at the start.
• We fail to deliver the agreed product within 2× the agreed delivery timeline (e.g. if we agreed 48 hours and it has been 96+ hours with no working delivery), due to reasons solely attributable to us.
• We are unable to fulfil the service due to technical limitations we should have identified before accepting payment.

1.2 Partial Refund (50%)

A 50% partial refund may be issued if:

• You request cancellation after work has started but the project is estimated to be less than 50% complete at the time of the cancellation request.
• In this case, the 50% covers developer time already spent. The partial refund will be processed within 7 business days.

1.3 No Refund

Refunds will not be issued in the following situations:

• The project has been delivered and approved (or considered approved — see Section 2 on deemed approval).
• The project is more than 50% complete at the time of cancellation request.
• You change your mind about the type of project or requirements after work has started, and this constitutes a completely different scope from what was originally agreed.
• The delay or failure is caused by your failure to provide required information, assets, credentials, or approvals in a timely manner.
• The product was delivered as specified but you are unhappy with the result for reasons unrelated to the agreed specifications.
• Your account or project was suspended due to violation of our Terms of Service.

2. Deemed Approval & Delivery

A project is considered delivered and approved when:

• We share the final deliverable with you and you explicitly approve it on Telegram/WhatsApp/email, or
• You do not raise any objections within 72 hours of us sharing the final deliverable. Silence after 72 hours constitutes acceptance.

Once a project is deemed approved, no refund is available. If you have concerns about a delivery, raise them within 72 hours and we will address them under the revision clause of your plan.

3. Revisions vs. New Features

All plans include a defined number of revision rounds:

• Starter plans: 2 rounds of revisions
• Pro plan: Unlimited minor revisions within 30 days of delivery

A revision is a change to what was already agreed (e.g. different wording, colour change, minor behaviour change). A new feature is something outside the original agreed scope. New features are quoted and billed separately. Refusals to add new features outside scope do not constitute grounds for a refund.

4. How to Request a Refund

To request a refund:

• Message us on Telegram at @TXPLOY with your order ID and reason.
• Or email refunds@theployers.in with subject line: "REFUND REQUEST — [Order ID]"

We will acknowledge your request within 24 hours and respond with a decision within 48 hours. Approved refunds are processed within 7 business days back to your original payment method via Cashfree Payments.

5. Payment Disputes & Chargebacks

We strongly encourage you to contact us directly before raising a dispute with your bank or card issuer. Most issues can be resolved quickly via Telegram or email.

If you initiate a chargeback without contacting us first, we reserve the right to provide transaction evidence to Cashfree and your bank, which may result in the chargeback being denied. Repeated or fraudulent chargeback attempts may result in legal action under the IT Act, 2000 and applicable Indian law.

6. Force Majeure

THEPLOYERS is not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to: internet outages, power failures, third-party platform outages (Telegram, Vercel, etc.), natural disasters, or government restrictions. In such cases, we will offer a timeline extension or, at our discretion, a partial refund.

7. GST & Tax

All prices on THEPLOYERS are inclusive of 18% GST (Goods & Services Tax) as applicable under Indian law. Refunds will be of the full amount paid including GST. GST invoices are available on request for B2B transactions.

8. Contact for Refund Queries

• Telegram: @TXPLOY (fastest response)
• Email: refunds@theployers.in
• Response time: Within 24 hours on business days